Refund Policy

Customer satisfaction is important to us.

Because many products are special-order, customized, or sourced directly from distributors, returns are subject to supplier approval.

Customers should inspect all deliveries upon receipt and notify us within five (5) business days of any damaged, defective, incorrect, or missing items.

If a return is approved:

• Products must be unused and in their original packaging.
• Return authorization must be obtained before sending any product back.
• Certain products may be subject to restocking fees imposed by the manufacturer or distributor.
• Shipping charges are generally non-refundable unless the error was caused by YIMDIMSUM LLC or the supplier.

Custom orders, special-order products, personalized products, and opened consumable products are generally not eligible for return unless defective or damaged upon arrival.

Refunds, when approved, will be issued to the original payment method after the returned merchandise has been received and inspected.